FAQs

• How or where to buy items?

  We deliver CAD-data, only. We do NOT sell any hardware!

  We deliver CAD-data, only. We do NOT sell any hardware!

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• The required catalog is not available - what can I do?

  If you don't find the desired CAD model, you can let CADENAS know which your preferred catalog is. Therefore proceed as follows:  ...

  If you don't find the desired CAD model, you can let CADENAS know which your preferred catalog is. Therefore proceed as follows:
   

  1. Make sure that you are in the dialog area 3D CAD CATALOGS and then search for the required CAD model.
     
     
     
     

  2. Click on the link Nothing found?.
     
      
     
     -> A window opens. 
     
     

  3. Fill out the form.
     
     
     
     
     

  4.  Click on Submit in order to send your preferred catalog. 

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• How can I request charges and delivery date at supplier?

  Follow the steps listed below to send a request for quotation:  Make sure that you are in the dialog are 3D CAD CATALOGS and sele...

  Follow the steps listed below to send a request for quotation:
   

  1. Make sure that you are in the dialog are 3D CAD CATALOGS and select the desired catalog. 
  2. At directory level  select product groups as long as a concrete assembly  or concrete single part  has been specified.
     
     -> As soon as a concrete row has been determined, a 3D view and dimensional drawings are loaded under CAD model preview.
     
     
  3. Under Actions click on Request for quotation.
     
     
     -> The dialog for inputting your quotation request opens.
     
     Fill in the input fields completely and click on Send request, to send the request. 
  4. 
     
     Note
     In order to get a preview of your enquiry click on Preview request.
     
     
     
     -> A dialog box with a preview of the request opens.
     
  5. As soon as the e-mail was sent, you will receive the confirmation Email has been sent successfully.
     

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• How can I change my personal information?

  Log in with your access data and click on the button My Profile.  On the right side, under Profile Options, cli...

  1. Log in with your access data and click on the button My Profile.

     

  2.  On the right side, under Profile Options, click on Edit My Profile.

     

  3. Carry out the necessary changes under Personal Info.

     

  4. Confirm the data by clicking the button Save.

  5. You receive the confirmation Your changes have been saved.

     

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• How can I change my e-mail address?

  1. Log in with your access data and click on the button Settings.   2. Click inside the field Email Address and enter your new e-m...

  1. Log in with your access data and click on the button Settings.

   

  2. Click inside the field Email Address and enter your new e-mail address.

   

  3. Confirm the data by clicking the button Save Changes.

  

   

        -> The confirmation Settings were successfully saved is displayed.

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• Which meaning do quality seals have?

  Overview to the quality characteristics  Gold Quality Seal Available in many languages Levels of detail included (LOD...

  Overview to the quality characteristics
   

  Gold Quality Seal

  • Available in many languages

  • Levels of detail included (LOD)

  • Central management with the CADENAS quality tool PARTproject QA

  • Electronic test run was passed (CAD compatibility assured)

  • Only clear nomenclature -> ERP-compatibility assured

  • Fitting spaces modelled as negative bodies (e.g. for sealings)

  • Kinematic / geometrical constraints defined

  • Assembling conditions / information included

  • Defined parts, which are not cut with 2D-derivations

  • Classified according to eCl@ss 5.1
     

  Silver Quality Seal

  • Central management with the CADENAS quality tool PARTproject QA

  • Electronic test run was passed (CAD compatibility assured)

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• How can I recognize if/which quality seal the catalog has got?

  A corresponding icon is shown at catalogs with quality seal. If the catalog hasn't got a quality seal the link is inactive (greyed out). ...

  A corresponding icon is shown at catalogs with quality seal. If the catalog hasn't got a quality seal the link is inactive (greyed out).

  •  Gold seal

    

  •  Silver seal

    

  •  No seal

    

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• How can I reset my password?

  Click on the button "Forgot Password" at the left hand side.   To reset your password please enter the e-mail addres...

  • 1. Click on the button "Forgot Password" at the left hand side.

       

        

       To reset your password please enter the e-mail address you used during your registration into the input field and click on "Send Email".

       

        

       -> You will receive the confirmation „Forgot Password“.

       

        

    2. Open the e-mail sent to you and click on the link.

       

        

       -> A dialog opens with a form for inputting your new password.

    3. Enter your new password into the input field and click on "Reset Password" to reset your password.

       

        

       -> You will receive the confirmation „Your password has been reset. Click here to sign-in.“

       

        

    4. In order to get to login click on "here".

       

        

    5. To log in, enter your email address and your new password into the input field and click on the button "Login".

       

        

    6. Please check your spam folder if you have not received any e-mail to reset the password.

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• Why are there no standards available (DIN, EN, ISO,…)?

  On this free portal (PARTcommunity) there are no standards available but all other catalogs.To receive standard parts you may switch to o...

  On this free portal (PARTcommunity) there are no standards available but all other catalogs.
  To receive standard parts you may switch to our chargeable software PARTsolutions.

  For information about this visit http://www.cadenas.de/strategisches-teilemanagement/motivation .

   

  PARTsolutions offers additional advantages:

  - over 500 catalogs
  - central establishment of CAD data
  - ERP connection
  - PDM / PLM connection
  - no internet access required
  - customizing to your requirements<!--?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /-->

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• How can I change the language of the site?

  Click on the flag right above on the open portal.   -> A dropdown-menu opens showing all available languages. &nbs...

  1. Click on the flag right above on the open portal.

     

      

     -> A dropdown-menu opens showing all available languages.

     

      

  2. Click on the preferred language.

     ->The language has been changed.

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• What are the system requirements of an unproblematic use of PARTcommunity?

   Client requirements Browser: IE >= v8 Firefox >= v3 Opera >= v10 Javascript and Cookies...

   Client requirements

  • Browser:

    • IE >= v8

    • Firefox >= v3

    • Opera >= v10

  • Javascript and Cookies must be activated.

  • Java applet JRE >= 1.6

  • ActiveX viewer: ActiveX must be activated in the security settings.

  • CADENAS PARTwebViewer must be installed.

    Should this not be installed, the following message will show up in the CAD model preview dialog area.

    

    CADENAS ActiveX-Viewer could not be started

  • Note
    Please note the installation query in the browser window. You must click on it in order to allow for the installation of the CADENAS ActiveX-Viewer.

  • Flash v10
    In order to create a sketch under Search for CAD models -> Sketch 2D, you need the Flash-Player.

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• Which file formats are available?

     The following formats for 3D CAD models and 2D CAD models are available (license dependent): ADEM | Ali...

   

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   The following formats for 3D CAD models and 2D CAD models are available (license dependent): ADEM | Alibre Design | Architectural Desktop | AutoCAD | BMP (2D View) | BMP (3D View) | CADCEUS | CADISON | CADdy | CadKey | Cadra | CATIA | Cimatron | CoCreate Modeling | Creo Elements/Direct Modeling | Creo Elements/Pro | Creo Parametric | DWF | DWG | DXF | Geomagic Design | Helix | HiCAD | Ideas | IGES | IntelliCAD | Inventor | IRONCAD | JPEG (2D View) | JPEG (3D View) | KeyCreator | KOMPAS | LogoCAD | Mastercam | Mechanical Desktop | Medusa | MegaCAD | MI | Microstation | NX | One Space Modeling | Parasolid | PDF 3D | PDF Datasheet | Pro/ENGINEER Wildfire | PRO-Desktop | SAT | Solid Designer | Solid Edge | SolidThinking | SolidWorks | SpaceClaim | STEP | STL | SVG | thinkdesign | TIFF (2D View) | TopSolid | TurboCAD | Unigraphics | Vectorworks | VDI | VISI | VX 

  ---

  
  The whole set of formats can be seen in the dialog area 3D CAD CATALOGS under choose CAD format . 

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• Which download-modes are offered?

       CAD models to download After generation, the CAD models are available in the Download CAD models area.  &nbs...

   

    

  CAD models to download

  After generation, the CAD models are available in the Download CAD models area. 

   

   

  CAD MODELLE als E-Mail Versand  

  The CAD models are sent per e-mail immediately after generation. 

  Note

   

   

   

   

   

   

   

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