FAQs

• How to display only parts of a certain category in all catalogs?

  Click on classification.Afterwards click in the drop down menu all categories.. Click on a category of your choice. ...

  1. Click on classification.Afterwards click in the drop down menu all categories..

     

  2. Click on a category of your choice.

     

     -> Only components are shown, which contain components of the chosen category.

  3. Choose the desired catalog now.

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• How can I recognize which features the respective catalog shows?

  Choose the desired catalog. Then click on QA seal.. -> A dialog opens with information about the QA seal.

  1. Choose the desired catalog.

     

  2. Then click on QA seal..

     

     -> A dialog opens with information about the QA seal.

     

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• How can I recognize if/which quality seal the catalog has got?

  A corresponding icon is shown at catalogs with quality seal. If the catalog hasn't got a quality seal the link is inactive (greyed out). ...

  A corresponding icon is shown at catalogs with quality seal. If the catalog hasn't got a quality seal the link is inactive (greyed out).

  •  Gold seal

    

  •  Silver seal

    

  •  No seal

    

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• How can I filter the catalog view so that only certified catalogs are shown?

  Click on classification.. -> a drop down menu opens. Click in the drop down menu on certified catalogs. ->...

  1. Click on classification..

     

     -> a drop down menu opens.

  2. Click in the drop down menu on certified catalogs.

     

     -> Only catalogs are shown which have got the quality seal gold or silver.

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• How can I reset my password?

  Click on the button "Forgot Password" at the left hand side.   To reset your password please enter the e-mail addres...

  • 1. Click on the button "Forgot Password" at the left hand side.

       

        

       To reset your password please enter the e-mail address you used during your registration into the input field and click on "Send Email".

       

        

       -> You will receive the confirmation „Forgot Password“.

       

        

    2. Open the e-mail sent to you and click on the link.

       

        

       -> A dialog opens with a form for inputting your new password.

    3. Enter your new password into the input field and click on "Reset Password" to reset your password.

       

        

       -> You will receive the confirmation „Your password has been reset. Click here to sign-in.“

       

        

    4. In order to get to login click on "here".

       

        

    5. To log in, enter your email address and your new password into the input field and click on the button "Login".

       

        

    6. Please check your spam folder if you have not received any e-mail to reset the password.

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• How do I login?

  You can log in after successful registration and account activation. Enter your access data in the input field at the left hand ...

  • You can log in after successful registration and account activation.

    1. Enter your access data in the input field at the left hand side and click "Login".

       

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• My license is not working -> License checkup

  In the Category menu mark the item License administration -> Clients. Select the Licenses inde...

  1. In the Category menu mark the item License administration -> Clients.

     Select the Licenses index page.

     Select a license product top right.

     -> Now detailed license information is displayed under License key and Host ID/Role.

     

     Licenses

      

  2. Check, whether all received licenses are listed.

     

      

     If the license file „*.cnsldb“ is not listed or you have received a new license file, which you want to add to the list, then do the following:

     • Click on the Add file button.

       -> An explorer window opens, where you can select further license files (*.cnsldb).

     • Search the storage location of the file.

     • Open the license file.

     --> Now the file is listed in the license administration.

     Note Remove file(s): ... deletes the marked file(s). Thereby not only the entry in the license administration is removed, but also the respective *.cnsldb file in the lic / keysdirectory of your PARTsolutions installation. In case of need you can rebuild the file from the backup file *.bak. Simply rename the license file to *.cnsldb again.

      

  3.  Mark the License file in the dialog area top right.

     

     License product marked

      

     --> The individual License keys with Expiration date and Status are listed.

  4.  Check, whether the Host ID of the license (downright) is according to one of the Host ID displayed above (see Fig. „Licenses“).

     (Exception: Some products (e.g. free catalogs) have so-called zero-licenses '0000 0000 0000'). Here the hostid doesn't have to be according)

  5. In order for the license to be effective for the respective module (PARTdataManager, etc.), the Status has to be OK (green).

     If this is the case, then the licensing was successful.

     Possible status messages are:

     • OK

     • Newer entry exists

     • Valid for other computer

     • Expires

       Indeed the license is still valid, however you should take care to get a following license in time.

     • Expired

  6. In order to finish the procedure, click on the Save changes button! (If not already happened during the license installation).

     

      

     --> Now PARTsolutions is enabled.

  7. Call up software and support information

     After double-click on a license file / license product (*.cnsldb) the Software information dialog box appears.

     In the Customer information dialog area you can find your Customer number. Stating the number helps the support better help you.

     Under Dealer information you can find the relevant dealer with Support e-mail and support phone number.

     

     Software information

      

     Check catalog licenses

     As of V9.03 catalogs without valid license are displayed in their own category under PARTadmin -> PARTsolutions -> Catalog update-> Online -> Catalogs, no valid license.

     

      

  8. Get further help regarding licensing by clicking F1 within PARTsolutions
     
     
     

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• Why are there no standards available (DIN, EN, ISO,…)?

  On this free portal (PARTcommunity) there are no standards available but all other catalogs.To receive standard parts you may switch to o...

  On this free portal (PARTcommunity) there are no standards available but all other catalogs.
  To receive standard parts you may switch to our chargeable software PARTsolutions.

  For information about this visit http://www.cadenas.de/strategisches-teilemanagement/motivation .

   

  PARTsolutions offers additional advantages:

  - over 500 catalogs
  - central establishment of CAD data
  - ERP connection
  - PDM / PLM connection
  - no internet access required
  - customizing to your requirements<!--?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /-->

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• What are the system requirements of an unproblematic use of PARTcommunity?

   Client requirements Browser: IE >= v8 Firefox >= v3 Opera >= v10 Javascript and Cookies...

   Client requirements

  • Browser:

    • IE >= v8

    • Firefox >= v3

    • Opera >= v10

  • Javascript and Cookies must be activated.

  • Java applet JRE >= 1.6

  • ActiveX viewer: ActiveX must be activated in the security settings.

  • CADENAS PARTwebViewer must be installed.

    Should this not be installed, the following message will show up in the CAD model preview dialog area.

    

    CADENAS ActiveX-Viewer could not be started

  • Note
    Please note the installation query in the browser window. You must click on it in order to allow for the installation of the CADENAS ActiveX-Viewer.

  • Flash v10
    In order to create a sketch under Search for CAD models -> Sketch 2D, you need the Flash-Player.

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• My downloaded part is not displayed correctly.

  Please check the following points: - does the part look like the 3D preview of the portal?- is the part also wrong in other export forma...

  Please check the following points:

  - does the part look like the 3D preview of the portal?
  - is the part also wrong in other export formats(e.g. STEP)?

   

  If your problem could not be solved please contact the support team 

  via Ask Question in the FAQ area.

   

  1. Click on Support and afterwards on Ask Question.

     

     -> A dialog opens with a form for inputting your question.

  2. Please describe the problem exactly and click on Ask, to send the request.

   

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• The part that I´ve chosen can not be generated.

  Please check the following points: - are you logged in on the partal with you account?- can the part be generated in other export format...

  Please check the following points:

  - are you logged in on the partal with you account?
  - can the part be generated in other export formats?

   

  If your problem could not be solved please contact the support team 

  via Ask Question in the FAQ area.

   

  1. Click on Support and afterwards on Ask Question.

     

     -> A dialog opens with a form for inputting your question.

  2. Please describe the problem exactly and click on Ask, to send the request.

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• How can I activate my account?

  -> The activation link will be sent to the specified address automatically. Open the e-mail sent to you and activate your acc...

  • -> The activation link will be sent to the specified address automatically.

    1. Open the e-mail sent to you and activate your account by clicking on the activation link.

    2. Please check your spam folder if you have not received any activation link since the registration yet.

       -> If you can't find the e-mail anymore you can request the activation link again.

    3. Enter your access data and click on "Login".

       

        

    4. In order to request the activation link again click on "here".

       

        

       -> You will receive the confirmation „Verification Email“.

       

        

    5. Open the e-mail sent to you and activate your account by clicking on the activation link.

       

        

       -> Afterwards you will receive the confirmation "Your account has been verified. Please wait to be redirected or click here to login“.

       

        

       -> For further questions please contact the support team via "Ask Question" in the FAQ area.

    6. Click on "Support" and afterwards on "Ask Question".

       

        

       -> A dialog opens with a form for inputting your question.

    7. To send the request, please fill out all input fields and click on "Ask".

       

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