FAQs

• How to offer services to my account/profile on PARTcommunity.com?

  1. Go to your account/profile and click on "Edit".   2. Scroll all the way down and you will find options where you can add info...

  1. Go to your account/profile and click on "Edit".

  

   

  2. Scroll all the way down and you will find options where you can add info on services you offer. Once you are done, just click on "Save" and that's it.

  

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• I have forgotten my Email Address. What can I do?

  If you have forgotten the e-mail address which you have chosen during the registration please contact the support team via Ask Quest...

  If you have forgotten the e-mail address which you have chosen during the registration please contact the support team via Ask Question in the FAQ area.

   

  1. Click on Support and afterwards on Ask Question.

     

     -> A dialog opens with a form for inputting your question.

  2. Please fill out all input fields and click on Ask, to send the request.

     

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• How can I reset my password?

  Click on the button "Forgot Password" at the left hand side.   To reset your password please enter the e-mail addres...

  • 1. Click on the button "Forgot Password" at the left hand side.

       

        

       To reset your password please enter the e-mail address you used during your registration into the input field and click on "Send Email".

       

        

       -> You will receive the confirmation „Forgot Password“.

       

        

    2. Open the e-mail sent to you and click on the link.

       

        

       -> A dialog opens with a form for inputting your new password.

    3. Enter your new password into the input field and click on "Reset Password" to reset your password.

       

        

       -> You will receive the confirmation „Your password has been reset. Click here to sign-in.“

       

        

    4. In order to get to login click on "here".

       

        

    5. To log in, enter your email address and your new password into the input field and click on the button "Login".

       

        

    6. Please check your spam folder if you have not received any e-mail to reset the password.

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• How do I login?

  You can log in after successful registration and account activation. Enter your access data in the input field at the left hand ...

  • You can log in after successful registration and account activation.

    1. Enter your access data in the input field at the left hand side and click "Login".

       

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• How can I register on the portal?

  Downloading parts is not possible without being registered   On the left side, click on the button "Register for Free" in ...

  • Downloading parts is not possible without being registered

     

    1. On the left side, click on the button "Register for Free" in order to create a free account.

       

        

       -> A dialog opens with a form for inputting your account information.

    2. All fields are required to be filled in and the terms of use must be accepted. Click "Continue" at the bottom of the page to proceed with registration.

       

        

    3. In the next step the personal informations and informations about the company must be specified. Furthermore the field of activity, the CAD System, the PLM- or ERP system and more contact details can be specified.

    4. In order to verify that your details are correct, click on "Save"

       

        

       The following details must be specified for a successful registration:

       First name, last name, company, zip code, country.

       By entering invalid Information appropriate information appears.

       -> After that a picture can be added.

    5. Click on "Select a file".

       

        

    6. Choose the desired picture and open it by clicking the button "Open".

       

        

    7. Click on "Save Picture".

       

        

       -> If no picture shall be uploaded this step can be skipped.

    8. Click on "Skip".

       

        

       -> You will receive the confirmation „Thanks for joining!“

       

        

       -> The activation link will be sent to the specified e-mail address automatically.

    9. Open the e-mail sent to you and activate your account by clicking on the activation link.

       

        

    10. You will receive the confirmation „Your account has been verified. Please wait to be redirected or click here to login“ after that.

        

         

        Furthermore you receive a welcoming e-mail of PARTcommunity, in which you'll be invited to login.

        -> Registration is finished.

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• How can I change my password?

  Log in with your access data and click on the button "settings".   Click on "Change Password".   En...

  • 1. Log in with your access data and click on the button "settings".

       

        

    2. Click on "Change Password".

       

        

    3. Enter your old password first and then the new password . Confirm the data by clicking the button "Change Password".

       

        

    4. You will receive the confirmation „Settings were successfully saved“.

       

        

       -> Password has been changed.

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• How can I activate my account?

  -> The activation link will be sent to the specified address automatically. Open the e-mail sent to you and activate your acc...

  • -> The activation link will be sent to the specified address automatically.

    1. Open the e-mail sent to you and activate your account by clicking on the activation link.

    2. Please check your spam folder if you have not received any activation link since the registration yet.

       -> If you can't find the e-mail anymore you can request the activation link again.

    3. Enter your access data and click on "Login".

       

        

    4. In order to request the activation link again click on "here".

       

        

       -> You will receive the confirmation „Verification Email“.

       

        

    5. Open the e-mail sent to you and activate your account by clicking on the activation link.

       

        

       -> Afterwards you will receive the confirmation "Your account has been verified. Please wait to be redirected or click here to login“.

       

        

       -> For further questions please contact the support team via "Ask Question" in the FAQ area.

    6. Click on "Support" and afterwards on "Ask Question".

       

        

       -> A dialog opens with a form for inputting your question.

    7. To send the request, please fill out all input fields and click on "Ask".

       

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