FAQs

• How can I adjust the value range fields in the variable view?

  Some parts contain value range fields. In order to completely specify the part, a selection must be made in the value range fields. ...

  Some parts contain value range fields. In order to completely specify the part, a selection must be made in the value range fields.
   

  The settings are made in the Variables section.
   

  Follow the steps listed below to set the value ranges:
   

  1. Make sure that you are in the dialog area 3D CAD CATALOGS and search for the required part.  

  2. At directory level  select product groups as long as a concrete assembly  or concrete single part  has been specified. Select the desired part by clicking into the option button before the desired row.
     
     

  3. Click on the part description in order to reach the variable view.  
     
     
     
      -> You will recognize the value range fields based on their yellow background color.
     
     
     
     
     There are different types of value range fields:
     
     

     - List fields
     Using the arrow  open the value range field and select the desired value. 

     
      
     
     Then select the desired value.
     
      
      
     - Input fields or selection via slider
     Enter the desired value manually or set it using the slider in the given area.
     
     
     
     
     
     Note
     Inputs outside of the allowed value range are automatically corrected.  
     
     

      
     - Value range fields with images
     Some catalogs support images for variant selection. 

     
     
     
      Click on the image in order to set another value.
     
     
     
     -> A dialog opens for choosing the characteristic per image.
     
     
     
     Select the desired variant by clicking on the image.
     
     
     
     -> It is reloaded into the variable view.
     
     
     
     If you do not want to take over the changes, click on x.
     
     
     
     The part is now completely specified.

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• How can I define the characteristic of the part?

  Follow the steps listed below to define the characteristic of the part:  Make sure that you are in the dialog area 3D CAD ...

  Follow the steps listed below to define the characteristic of the part:
   

  1. Make sure that you are in the dialog area 3D CAD CATALOGS and search for the required part.

  2. At directory level  select product groups as long as a concrete assembly  or concrete single part  has been specified and choose an assembly or a single part.
      

  3. Define the characteristic of the part, by clicking into the option field of the desired row.
      

     
     
     

     -> A default view of the selected model which may differ from the selected characteristic, is displayed under CAD model preview.
     
     Note
     
     If you want to view an exact replication of the characteristic, under  Actions click on Generate preview.
      

  4. Switch to the variable view by clicking on the part description.
      

     
     
     

  5. The variable view shows all important data of a specific characteristic in a compact form.
      

     
     
     

     -> Click on Back to return to the table view.
      

     
     
     
     Note
     
     For parts with value range fields, the variable view helps allocate the values.

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• How can I generate a PDF datasheet?

  Follow the steps listed below to generate a PDF datasheet: Make sure that you are in the dialog area 3D CAD CATALOGS and select t...

  Follow the steps listed below to generate a PDF datasheet:
  
  

  1. Make sure that you are in the dialog area 3D CAD CATALOGS and select the desired catalog. 
  2. At directory level  select product groups as long as a concrete assembly  or concrete single part  has been specified. 
     
     -> As soon as a concrete row has been determined, a 3D view and dimensional drawings are loaded under CAD model preview. 
      
  3. Under Actions, click on Generate PDF datasheet. 
     
     
     
     
  4. The information dialog Generation CAD models opens. 
     
     
     
     Note
     
     If the CAD model shall be generated in several formats under Format selection there is the possibility to choose the format PDF Datasheet additionally. By holding down the CTRL key, you can make multiple selections.
     
      
     
     
  5. Under Actions, click on Generate CAD model.
     
     
     
     
  6. The information dialog Generating CAD models opens.  
     
     
     
     -> The generation was started.
     
     The following symbols show the generation status:
     
     Active generation
     
     Generation erroneous
     
     Generation successfull. Part ready for download.
     
     
     Note
     
     The pregenerated 3D PDF corresponds to a sample part (created for a mid-row with standard setting) and may differ from your selected part. 
     
     

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• How can I request charges and delivery date at supplier?

  Follow the steps listed below to send a request for quotation:  Make sure that you are in the dialog are 3D CAD CATALOGS and sele...

  Follow the steps listed below to send a request for quotation:
   

  1. Make sure that you are in the dialog are 3D CAD CATALOGS and select the desired catalog. 
  2. At directory level  select product groups as long as a concrete assembly  or concrete single part  has been specified.
     
     -> As soon as a concrete row has been determined, a 3D view and dimensional drawings are loaded under CAD model preview.
     
     
  3. Under Actions click on Request for quotation.
     
     
     -> The dialog for inputting your quotation request opens.
     
     Fill in the input fields completely and click on Send request, to send the request. 
  4. 
     
     Note
     In order to get a preview of your enquiry click on Preview request.
     
     
     
     -> A dialog box with a preview of the request opens.
     
  5. As soon as the e-mail was sent, you will receive the confirmation Email has been sent successfully.
     

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• How can I define the generation type?

  Under 3D CAD CATALOGS you have the possibility to chooses CAD formats and to define the handing over mode into the CAD system.  1. ...

  Under 3D CAD CATALOGS you have the possibility to chooses CAD formats and to define the handing over mode into the CAD system.
   

  1. Make sure that you are in the dialog area 3D CAD CATALOGS.

  2. On the right side under Actions, click on Edit CAD formats
   
  
  
  -> The following dialog are shows up: 
   

     - Generation options (Level of Detail)
     - Selected Formats (Add CAD formats)
   
   

   

  3. Click on Add CAD formats.

   

  

   

  -> The settings area for Generation type and Format selection opens.

   

  

   

  4. First determine the desired generation type. Click into the desired option field.

   

  
  -> In the dialog area  Format selection select a format or several formats.

   

   

   

  5. Click on Save.
   

  

  
  -> The view changes back to the dialog area Generation options / Selected formats.
   

  In the dialog area Selected Formats you can see your current selection. 
  In addition to that under Actions you can define the Level of Detail.  

   

  

   

   

  6. Confirm your entries with Save.

   

  

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• How can I receive a 3D preview of my chosen CAD model?

  As soon as a part has been specified, the 3D preview shows up in the CAD model preview area CAD model preview. NoteA pregenerated d...

  As soon as a part has been specified, the 3D preview shows up in the CAD model preview area CAD model preview.
  
  

  
  Note
  
  A pregenerated default preview is shown, which may differ from your current selection. If you want to see the fitting 3D view, that matches your characteristics, click on Generate preview in the Actions dialog ara.
  
   

  The following explains the individual buttons of the 3D view: 

   

  

  
  

  
  

  	Line view
  	Shaded view
  	Shaded view with edges
  	Zoom all     Die Darstellung wird im Fenster mittig eingepasst.
  	Animation
  	Show texts and classes
  	7 Ansichten:     Front, Back, Left, Right, Top, Bottom, Isometric

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• How can I generate a CAD model?

  Follow the steps listed below to generate your desired part:  Make sure that your are in the dialog area 3D CAD CATALOGS&nbs...

  Follow the steps listed below to generate your desired part:
   

  1. Make sure that your are in the dialog area 3D CAD CATALOGS and select the desired catalog.

  2. At directory level select product groups as long as a concrete assembly or concrete single part has been specified.
     
      

     -> A soon as a concrete row has been determined, a 3D view and dimensional drawings are loaded under CAD model preview.
     
      

  3. In the dialog area Download CAD models under Actions define the generation type and the desired CAD formats by clickingEdit CAD formats.

     

  4. Under Actions click on Generate CAD MODEL.

     

  5. The information dialog Generating CAD models opens.

     

     
     
     -> The generation of CAD models was started.
      

     The following icons show the generation status:
      

     	Active generation
     	Generation erroneous
     	Generation successful. Part ready for download.

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• How can I select a CAD model?

  Follow the steps listed below to reach your desired part: Make sure that your are in the dialog area 3D CAD CATALOGS. Select th...

  Follow the steps listed below to reach your desired part:

  1. Make sure that your are in the dialog area 3D CAD CATALOGS.

  2. Select the Catalog.

     

     Note While browsing the directory levels, click on the logo/image or the link. With Back you reach the previous level. WithHome you reach the catalog selection at the highest level.

  3. After you have selected a catalog, you may now select the catalog language.

     

     Note Catalog language and language for the user interface can be set differently.

  4. At directory level  select product groups as long as a concrete assembly  or concrete single part  has been specified.

     

  5. Choose an assembly or a single part.

     

  6. As soon as a concrete row has been determined, a 3D view and dimensional drawings are loaded under CAD model preview.

     

  7. Define the characteristic of the part, by clicking into the option button before the desired row.

     

     Note No value range fields will be shown in the variable view. As soon as you are located in the table view and a row has been selected, the generation of a CAD model is possible (only useful if there are no value range fields to be set).

  8. Variable view (possibly set value ranges)

     In order to reach the variable view, click on the part link or preview image.

     

     -> You can now see all variables in list form.

     

     In case value range fields are available - you will recognize this by the yellow-highlighted fields - use the arrow  button in order to open these fields and select the desired value and simply enter it directly into the input area (alternatively also possible using a slider).

     

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• How can I select a CAD format?

  Under 3D CAD CATALOGS you have the possibility to choose CAD formats and to define the handing over mode in the CAD system. &n...

  Under 3D CAD CATALOGS you have the possibility to choose CAD formats and to define the handing over mode in the CAD system.

   

  1. Make sure that your are in the dialog area 3D CAD CATALOGS. 
      

  2. On the right side under Actions, click on Edit CAD formats.
      

     

     
     -> The following dialog area shows up: 
      

     • Generation options (Level of Detail)

     • Selected Formats (Add CAD formats)
        

     
     
     

  3. Define the Level of Detail.
      

     
     
     Note 
     The setting refers to the CAD model.
     The display in the 3D view is always "high".
     
         

  4. Click on Add CAD formats.
      

     

     
     -> The settings area for Generation type and Format selection opens.
      

     

     Generation type and Format selection ^[1]
      

  5. First determine the desired generation type. Click into the desired option field.
      

  6. Select a format or several formats. By holding down the CTRL key, you can make multiple selections. 
      

     
     
     Note
     Max. 10 formats (in total for all generation types) is possible.
      

  7. Click on Save.
      

     
     
     

     -> The view changes back to the dialog area Generation options / Selected formats.

         In the dialog area Selected formats you can see your current selection.
      

     
     
     
     

  8. Confirm your entries with Save.
      

     
     
     Note
     You can now repeat the format selection for another generation mode if desired.
     Go back to Add CAD formats.
     -> The current format selection is shown.
      

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• I have forgotten my Email Address. What can I do?

  If you have forgotten the e-mail address which you have chosen during the registration please contact the support team via Ask Quest...

  If you have forgotten the e-mail address which you have chosen during the registration please contact the support team via Ask Question in the FAQ area.

   

  1. Click on Support and afterwards on Ask Question.

     

     -> A dialog opens with a form for inputting your question.

  2. Please fill out all input fields and click on Ask, to send the request.

     

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• How can I change my personal information?

  Log in with your access data and click on the button My Profile.  On the right side, under Profile Options, cli...

  1. Log in with your access data and click on the button My Profile.

     

  2.  On the right side, under Profile Options, click on Edit My Profile.

     

  3. Carry out the necessary changes under Personal Info.

     

  4. Confirm the data by clicking the button Save.

  5. You receive the confirmation Your changes have been saved.

     

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• How can I change my e-mail address?

  1. Log in with your access data and click on the button Settings.   2. Click inside the field Email Address and enter your new e-m...

  1. Log in with your access data and click on the button Settings.

   

  2. Click inside the field Email Address and enter your new e-mail address.

   

  3. Confirm the data by clicking the button Save Changes.

  

   

        -> The confirmation Settings were successfully saved is displayed.

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• Which meaning do quality seals have?

  Overview to the quality characteristics  Gold Quality Seal Available in many languages Levels of detail included (LOD...

  Overview to the quality characteristics
   

  Gold Quality Seal

  • Available in many languages

  • Levels of detail included (LOD)

  • Central management with the CADENAS quality tool PARTproject QA

  • Electronic test run was passed (CAD compatibility assured)

  • Only clear nomenclature -> ERP-compatibility assured

  • Fitting spaces modelled as negative bodies (e.g. for sealings)

  • Kinematic / geometrical constraints defined

  • Assembling conditions / information included

  • Defined parts, which are not cut with 2D-derivations

  • Classified according to eCl@ss 5.1
     

  Silver Quality Seal

  • Central management with the CADENAS quality tool PARTproject QA

  • Electronic test run was passed (CAD compatibility assured)

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• How can I search for parts by sketch?

  You can conduct a search based on self-drawn sketches.   NoteFor a successful search, the part should be represented by at least 2...

  You can conduct a search based on self-drawn sketches.

   

  Note
  For a successful search, the part should be represented by at least 2 views (for example: top, right).  

   

  1. Click on Advanced Search.

     

     -> A drop down menu opens.

  2. Choose Sketch 2D.

     

  3. Open the list field by arrow button and select the catalog which you want to search through.

     

  4. In order to draw the first sketch, click on the desired view (Top, Front, Side).

     

  5. Select black as your color.

     

  6. Select the circle function.

     

  7. With your left mouse button, click into the center of the sketch and pull open a black circle by holding down the left mouse button.

     

  8. Change your color to white.

     

  9. With the left mouse button, click into the midpoint of the sketch and pull open a smaller white circle whilst holding down the left mouse button.

     

  10. Change the color back to black.

      

  11. Change tool to paintbrush.

      

  12. Set the line thickness to 14.

      

  13. Draw the spokes.

      

  14. Click into the next view box in order to make your second sketch. Draw a second version of the hand wheel. The settings are already set correctly.

      

  15. Click on Search.

      
      Note
      After a search was conducted, the created sketches are saved and are available for use upon next launch (in the current situation they are available for use until you log off)
       

  16. The search results are listed.

      

  17. Open the first hit.

      

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• How can the geometric search be carried out?

  Click on Advanced Search. -> A drop down menu opens. Then select Geometric 3D. Using the arrow button, op...

  1. Click on Advanced Search.

     

     -> A drop down menu opens.

  2. Then select Geometric 3D.

     

  3. Using the arrow button, open the list field and select the desired catalog.

     

  4. Click on Select STL file.

     

  5. Select the desired file. Afterwards click on Open, in order to upload the file.

     

  6. Click on Search.

     

  7. The search results are listed.

     

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• How can I search for specific variables?

  For some catalogs the variables search is possible; otherwise a respective notice is given. Click on Advanced Search.  ...

  For some catalogs the variables search is possible; otherwise a respective notice is given.

  1. Click on Advanced Search.

     

      

     -> A drop down menu opens.

  2. Select then Variables.

     

  3. Open the list field under Search and select the desired catalog.

     

     -> Under Criteria those variables will be displayed that are common to all parts.

  4. In the list field select a mathematical operator and set the desired filter values. Then click on Search.

     

     -> Under Search Results all parts that correspond to the filter variables are listed.

     If there are no search criteria set for a catalog, the following message shows up:

     

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• How can I search for specific terms?

  Enter the search text and click on Search.   NoteThe number of characters must be at least 3.Part string search i...

  1. Enter the search text and click on Search.

     

      

     Note
     The number of characters must be at least 3.
     Part string search is possible.
     Wildcard search with '*' is possible.

     Boolean operators
     You can increase the efficiency of search queries by using boolean operators. Use the operators listed below with the explanations given by the examples.
     AND
     Search for documents in which both terms come up.
     Example: screw AND din AND galvanic
     OR
     Search for documents in which one of the terms comes up.
     Example: screw OR nut
     NOT
     Exclude a term.
     Example: nut NOT screw
     +
     Search with specific need for a term.
     Example: +din screw
     *
     Search with placeholder for several symbols.
     In order to find "groove ball bearing", the following example may be used:
     Example: grooves*

      

     -> The found parts are listed under search results.

     

     -> In order to keep the number of results at a minimum, you can filter by catalogs.

  2. Using the arrow button, open the list field and select the desired catalog.

     

     -> You can look through large amounts of search results using either the page numbers or the arrow buttons.

     

  3. To load the desired part, click on the part description (link).

     

     -> The component is loaded.

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• How can I filter out a particular catalog?

  Click on All catalogs.. -> A drop down menu appears. Click into the input field. Type in one or several initia...

  1. Click on All catalogs..

     

     -> A drop down menu appears.

     

  2. Click into the input field.

  3. Type in one or several initials or a part of the catalog name into the input field.

     

     -> After the entry the catalogs are filtered immediately.

  4. Choose the appropriate catalog.

     

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• How to display only parts in all catalogs, which start with a particular letter?

  Click under Classification on By alphabet.. Click on a letter. -> Only catalogs with this first letter ar...

  1. Click under Classification on By alphabet..

     

  2. Click on a letter.

     

     -> Only catalogs with this first letter are shown.

  3. Choose the desired catalog now.

     

     -> You`ll reach the first selection level of the chosen catalog directly.

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• How to display only parts in all catalogs, which are available in a certain country?

  Click on Classification Afterwards choose in the drop down menu All countries.. Click on a country of your choi...

  1. Click on Classification Afterwards choose in the drop down menu All countries..

     

  2. Click on a country of your choice.

     

     -> Only catalogs are shown, which contain deliverable components for the chosen country.

  3. Choose the desired catalog now.

     -> You`ll reach the first selection level of the chosen catalog directly.

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