FAQs

• How to remove catalog?

  Remove catalog PARTadmin -> Index administration -> open folder Catalogs -> choose with right mousebutton catalogthat should be...

  Remove catalog

  PARTadmin -> Index administration -> open folder Catalogs -> choose with right mousebutton catalog
  that should be deleted-> choose Uninstall catalog

   

  

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• License - Message - missing MAINTENANCE -what to do?

  This message means that a licensefile is in use which date of maintenance expired. Solutions: 1. Usage of valid licensefile and make su...

  This message means that a licensefile is in use which date of maintenance expired.

  Solutions:

  1. Usage of valid licensefile and make sure this is the only/ unique licensefile used (press F1-button in PARTsolutions
  for documentation).

  if you do not have a valid licensefile:

  2. Contact your local PARTsolutionsdealer to receive actual licensefile.

  3. Contact your local PARTsolutionsdealer for renewal of maintenancecontract.

   

  

   

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• Why does PARTadmin asks for 64bit? - catalogs too big for 32bit-app

  catalogs >= 1.5 GB cannot be installed via PARTadmin - online (->PSOL 10.0 SP0) Please use PSOL >= 10.0 SP1 or download catalog...

  catalogs >= 1.5 GB cannot be installed via PARTadmin - online (->PSOL 10.0 SP0)

  Please use PSOL >= 10.0 SP1 or download catalog *.cip here

  http://partupdate.cadenas.de/login/index

  and install "offline" with PARTadmin

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• What to do if I find a incorretly part?

  Click with right mousebutton on the corresponding part and open the dialog"report model problem" and send the info to us.

  Click with right mousebutton on the corresponding part and open the dialog
  "report model problem" and send the info to us.

  

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• How to update a catalog?

  open module PARTadmin -> ...-> Online   further help regarding updating catalogs by clicking F1 within PARTsolutions

  open module PARTadmin -> ...-> Online

  

   

  further help regarding updating catalogs by clicking F1 within PARTsolutions

  

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• I've got a problem using PARTdatamanager, what to do?

  1. Please delete from folder %temp%/psol_logs (within WINexplorer) al files.Now please reproduce the problem and send logfile from this ...

  1.

  Please delete from folder %temp%/psol_logs (within WINexplorer) al files.
  Now please reproduce the problem and send logfile from this folder.

  

   

  

  

  
  

  2.

  Click button F7 while PARTdatamanager is opend and send the file systeminfo, too.

  

  3.  (only if problem with a special part)

  Please open the part in PARTdatamanager an export it as PS3 V2 3D and add this file, too.

  
  

  

  
  

  Please send data to support@cadenas.de

  
  

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• Where do I get new interface for CATIA?

  You will find the latest CATIA Interface on our FTP.   For details you can write a direct Email to support@cadenas.de and we ...

  You will find the latest CATIA Interface on our FTP.

   

  For details you can write a direct Email to support@cadenas.de and we will pass the needed information to you.

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• Where do I get actual software for PARTsolutions?

  Here you'll find the PARTsolutions DVD for downloading: PARTupdate The Software is only provided for customers in maintenance or after ...

  Here you'll find the PARTsolutions DVD for downloading:

  PARTupdate

  The Software is only provided for customers in maintenance or after sales approval for demo purposes. If you need an offer or sales contact please write an email to our support team. We will check the request and forwarded to the regarding department. Please note also which CAD you are using and how many workstations should be licensed.

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• How can I use the PARTsolutions license on a new computer?

  1. Please use the form which can download with the following link:     Hardware exchange 2. For licensing the Host-I...

  1. Please use the form which can download with the following link:

      Hardware exchange 
  
  2. For licensing the Host-ID (MAC address) of the old and the new computer is required. 
  
      ->  The Host-ID can be selected in the license manager PARTadmin.
  
  
   

  3. Get further help regarding licensing by clicking F1 within PARTsolutions

   

   

   

   

   

   

   

   

   

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• My license is not working -> License checkup

  In the Category menu mark the item License administration -> Clients. Select the Licenses inde...

  1. In the Category menu mark the item License administration -> Clients.

     Select the Licenses index page.

     Select a license product top right.

     -> Now detailed license information is displayed under License key and Host ID/Role.

     

     Licenses

      

  2. Check, whether all received licenses are listed.

     

      

     If the license file „*.cnsldb“ is not listed or you have received a new license file, which you want to add to the list, then do the following:

     • Click on the Add file button.

       -> An explorer window opens, where you can select further license files (*.cnsldb).

     • Search the storage location of the file.

     • Open the license file.

     --> Now the file is listed in the license administration.

     Note Remove file(s): ... deletes the marked file(s). Thereby not only the entry in the license administration is removed, but also the respective *.cnsldb file in the lic / keysdirectory of your PARTsolutions installation. In case of need you can rebuild the file from the backup file *.bak. Simply rename the license file to *.cnsldb again.

      

  3.  Mark the License file in the dialog area top right.

     

     License product marked

      

     --> The individual License keys with Expiration date and Status are listed.

  4.  Check, whether the Host ID of the license (downright) is according to one of the Host ID displayed above (see Fig. „Licenses“).

     (Exception: Some products (e.g. free catalogs) have so-called zero-licenses '0000 0000 0000'). Here the hostid doesn't have to be according)

  5. In order for the license to be effective for the respective module (PARTdataManager, etc.), the Status has to be OK (green).

     If this is the case, then the licensing was successful.

     Possible status messages are:

     • OK

     • Newer entry exists

     • Valid for other computer

     • Expires

       Indeed the license is still valid, however you should take care to get a following license in time.

     • Expired

  6. In order to finish the procedure, click on the Save changes button! (If not already happened during the license installation).

     

      

     --> Now PARTsolutions is enabled.

  7. Call up software and support information

     After double-click on a license file / license product (*.cnsldb) the Software information dialog box appears.

     In the Customer information dialog area you can find your Customer number. Stating the number helps the support better help you.

     Under Dealer information you can find the relevant dealer with Support e-mail and support phone number.

     

     Software information

      

     Check catalog licenses

     As of V9.03 catalogs without valid license are displayed in their own category under PARTadmin -> PARTsolutions -> Catalog update-> Online -> Catalogs, no valid license.

     

      

  8. Get further help regarding licensing by clicking F1 within PARTsolutions
     
     
     

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