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Manual

Manual

6.6.2.8. No valid license available

In case the below error message appears, please at first check the stated six proposals for problem solving.

No product with this license key could be found.

No product with this license key could be found.

  • On point 2 of the error message: "- Check if a temporary license has expired."

    Call up the Licenses tabbed page via PARTadmin -> License administration category -> Clients and/or FLM server. Check the Expiration date. You can recognize expired licenses by the red background color.

  • On point 3 of the error message: "- Check if the dongle is plugged in correctly." (If the license is provided via dongle.)

    • Check at the interface of your network card, whether the Dongle needed for the Single workstation installation is plugged in correctly.

    • Possibly the dongle driver has still to be installed (see Installation eines Dongletreibers).

  • On point 4 of the error message: "- Check if a connection to the FLM server exists." (If FLM licenses are used)

    Using a FLM server installation each client workstation has to have an intact connection to the FLM server. Check, whether a FLM server is displayed under PARTadmin -> License administration category -> Clients -> General tabbed page -> Floating dialog area.

    Use FLM server

    Use FLM server

    If no FLM server is displayed, proceed as follows:

    1. Open PARTadmin -> License administration category -> Clients -> General tabbed page.

    2. Deactivate the Use FLM server checkbox (if activated).

    3. Activate the Use FLM server checkbox again. As soon as the option is set, the network is searched for available FLM servers automatically and if some are found, these are displayed in the Select FLM server... dialog box.

      Select FLM server...

      Select FLM server...

      Select the desired FLM server and confirm with OK.

      Furthermore you have the following options:

      • Restart scan for FLM servers

      • Manually specify FLM server...

        In the case of a blocking firewall, you can manually specify the FLM server.

    4. Finally save your selection.

      Save

      Save

    Detailed information on license administration is found under Lizenzverwaltung.